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Support

Get help with Revenue Guard API access and integrations.

Contact your CrelioHealth account or implementation team for API access, sandbox credentials, payer setup, and production rollout support.

Before you reach out

Include the details that help the team diagnose integration issues quickly:

  • Whether the request used a sandbox key (rg_test_) or live key (rg_live_)
  • The endpoint and timestamp of the request
  • The order_id or payer ID involved
  • The response status code and error message
  • The SDK language and version, if you are using an SDK

Never send full API keys, patient data, or raw documents in support tickets unless your CrelioHealth support channel explicitly supports secure PHI exchange.

Integration support

Your implementation team can help confirm:

  • E2E development API access at https://e2e-rg-api.crelio.solutions
  • Sandbox and live API key provisioning
  • API-key scopes such as order:create and payer:read
  • Required payer setup before production order traffic
  • Expected rollout checkpoints before switching from rg_test_ to rg_live_